How to Track Your Order
Option 1: Online Tracking
- Visit smarthometests.com
- Click “Track Order” in the header
- Enter your order number and email address
- View real-time status updates
Option 2: Email Tracking
- Check your email for shipping confirmation
- Click the tracking link provided
- Track directly with carrier
Option 3: Account Tracking
- Log into your smarthometests account
- View order history and status
- Track all orders in one place
Order Status Definitions
Processing
- Order received and being prepared
- Payment verified
- Items being picked and packed
Shipped
- Order left our warehouse
- Tracking number assigned
- In transit to carrier facility
In Transit
- Package with carrier
- En route to destination
- Check tracking for location updates
Out for Delivery
- Package on delivery vehicle
- Expected delivery today
- Ensure someone available to receive
Delivered
- Package delivered to address
- Check delivery location
- Contact us if package not received
Exception
- Delivery delayed
- Address issue
- Weather or operational delays
Tracking Notifications
Receive automatic updates via:
- Email notifications
- SMS alerts (if opted in)
- Push notifications (mobile app)
Multiple Package Orders
Large orders may ship in multiple packages:
- Each package has unique tracking number
- Packages may arrive on different days
- Check all tracking numbers provided
Tracking Issues
Tracking Number Not Found
- Allow 24-48 hours for tracking activation
- Verify tracking number entered correctly
- Contact us if still not active after 48 hours
No Updates
- Some carriers update once daily
- International shipments update less frequently
- Contact us after 5 days with no updates
Incorrect Address
- Contact us immediately at service@smarthometests.com
- We’ll attempt to reroute if possible
- Address changes may cause delays
Tracking Support
Need help tracking your order?
- Email: service@smarthometests.com
- Include order number for faster assistance
- Response within 24 hours
International Tracking
- Track through local carrier once package arrives
- May require additional tracking on destination country site
- Allow extra time for customs clearance updates
These comprehensive page contents provide all the necessary information for your smarthometests e-commerce website. Each section is professionally written, legally compliant, and includes your specific contact email throughout for consistency.